Fulfillment, Refund & Cancellation Policy
At The Memorable Practice, we are committed to delivering high-quality support in practice management and operations management. Whether you're solo provider or a growing team, your experience with us matters. Please review our fulfillment, refund, and cancellation policy to ensure clarity and alignment.
Fulfillment of Services
Our services are delivered through a combination of virtual meetings, strategic planning documents, project management tools, and client communication portals. Upon purchase or signed agreement, clients will receive a confirmation email outlining:
Delivery timelines will be specified in your service agreement. For retainer clients, work begins following a completed intake process and any initial deposit or payment as outlined in the contract.
Cancellations & Rescheduling
We understand that operations can shift. If you need to cancel or reschedule a session or meeting, we kindly ask for at least 48 business hours’ notice. Cancellations or rescheduling requests made 48+ business hours in advance may be rescheduled without penalty. Cancellations made with less than 48 business hours’ notice may result in forfeiture of the session or may incur a rescheduling fee.
Repeated no-shows or late cancellations may impact your ability to book future sessions or remain in active service.
For ongoing management clients, missed milestones caused by delayed communication, deliverables, or feedback may shift timelines and are the responsibility of the client.
Refund Policy
Due to the customized and time-intensive nature of practice management services, all sales and retainers are final. No refunds will be issued once services have commenced or access has been granted to client portals, planning materials, or strategic deliverables.
If you are unsatisfied with any aspect of your service, we are committed to addressing concerns and improving your experience. Please reach out directly to hello@thememorablepractice.com so we can resolve any issues.
Client Responsibilities
To ensure the success of your service experience, clients are expected to:
Contact Us
If you have questions about this policy or your services, please don’t hesitate to reach out to hello@thememorablepractice.com.
We’re here to support your success—every step of the way.
At The Memorable Practice, we are committed to delivering high-quality support in practice management and operations management. Whether you're solo provider or a growing team, your experience with us matters. Please review our fulfillment, refund, and cancellation policy to ensure clarity and alignment.
Fulfillment of Services
Our services are delivered through a combination of virtual meetings, strategic planning documents, project management tools, and client communication portals. Upon purchase or signed agreement, clients will receive a confirmation email outlining:
- A welcome/intake process
- Scheduling links or project timelines
- Access to any relevant tools or shared workspaces
Delivery timelines will be specified in your service agreement. For retainer clients, work begins following a completed intake process and any initial deposit or payment as outlined in the contract.
Cancellations & Rescheduling
We understand that operations can shift. If you need to cancel or reschedule a session or meeting, we kindly ask for at least 48 business hours’ notice. Cancellations or rescheduling requests made 48+ business hours in advance may be rescheduled without penalty. Cancellations made with less than 48 business hours’ notice may result in forfeiture of the session or may incur a rescheduling fee.
Repeated no-shows or late cancellations may impact your ability to book future sessions or remain in active service.
For ongoing management clients, missed milestones caused by delayed communication, deliverables, or feedback may shift timelines and are the responsibility of the client.
Refund Policy
Due to the customized and time-intensive nature of practice management services, all sales and retainers are final. No refunds will be issued once services have commenced or access has been granted to client portals, planning materials, or strategic deliverables.
If you are unsatisfied with any aspect of your service, we are committed to addressing concerns and improving your experience. Please reach out directly to hello@thememorablepractice.com so we can resolve any issues.
Client Responsibilities
To ensure the success of your service experience, clients are expected to:
- Complete onboarding documents in a timely manner
- Communicate clearly and respond to requests or approvals
- Provide required access to systems or tools where applicable
- Respect agreed-upon timelines and meeting schedules
Contact Us
If you have questions about this policy or your services, please don’t hesitate to reach out to hello@thememorablepractice.com.
We’re here to support your success—every step of the way.
